GRC Virtual Assistance

Get Virtual Assistance

Connect with real people through Zoom using the options below.

Zoom can be used on a computer, tablet, or smartphone or you can call in. Visit Zoom.us/resources for more information and help videos.


When you select a department you will be put into a waiting room and a staff member will be with you as soon as possible.

You can also connect with departments by calling into a Zoom lobby or by sending an email.

Quick Jump Menu

Auburn Center  Counseling Holman Library Pre-College/Basic Skills Student HelpDesk  VPC
Benefits Hub DSS  International  RAC Student Life Workforce
Career & Advising ELL  MAC Registrar  TRiO   
Cashier Financial Aid ODEI Running Start  Veteran's Services  

Calling In

To call into a department:

  1. Locate the Meeting ID of the department (listed below)
  2. Call one of the following:
    1. 253-215-8782
    2. 301-715-8592
    3. 646-876-9923
  3. Enter the Meeting ID when asked.
  4. Enter the passcode: 98092

Getting Started

GRC Welcome Desk

Connect Through Zoom

Zoom Meeting ID: 931 258 001 49
Password: 98092

For general questions, help with getting started, campus tours, or student recruitment and outreach.

Virtual Assistance Hours:
M-Th: 8:00 a.m. - 5:00 p.m.

Placement & Testing

Connect Through Zoom

Zoom Meeting ID: 932 685 569 90
Password: 98092

For assistance with course placement, assessments, and program entry testing.

Virtual Assistance Hours:
M-Th: 9:00 a.m. - 5:00 p.m.

Financial Aid

Connect Through Zoom

Zoom Meeting ID: 950 904 257 58
Password: 98092

For assistance with financial aid, including work study, loans, and FAFSA/WASFA applications.

Virtual Assistance Hours:
M-Th: 12:00 p.m. - 4:00 p.m.

FAFSA/WAFSA Assistance
M-T: 8:00 a.m. - 7:00 p.m.
W-Th: 8:00 a.m. - 5:00 p.m.

Other Services

Connect with a student support service in various areas by selecting from the list below.

Career & Advising

Connect Through Zoom

Zoom Meeting ID: 948 403 075 59   
Password: 98092

For assistance with student advising, academic planning, career, employment, and completion services.
For the Benefits Hub, please see their section below.

Virtual Assistance Advising Hours are Monday-Thursday from 3-5 p.m. through the end of October.

 

English Classes (ELL)

Connect Through Zoom

Zoom Meeting ID: 942 819 457 47
Password: 98092

For assistance with English classes and English Language Learning.

Running Start

Connect Through Zoom

Zoom Meeting ID: 927 584 358 73
Password: 98092

For assistance with Running Start program admissions, advising, and registration.

Virtual Assistance Hours:
M-Th: 2:00 p.m. - 5:00 p.m.

Master Achiever Center (MAC)

Connect Through Zoom

Zoom Meeting ID: 917 217 232 39
Password: 98092

For assistance with advising and transitioning for TS, GED®, High School 21+, and I-BEST Students

Pre-College and Basic Skills Office

Connect Through Zoom

Zoom Meeting ID: 942 819 457 47
Password: 98092

For help with Adult Basic Education, English Language Learning, GED®, High School Completion, and I-BEST.

Office of the Registrar

Connect Through Zoom

Zoom Meeting ID: 932 203 385 89
Password: 98092

For assistance with general questions, admissions, and account information please visit the Welcome Desk Lobby above.

Connect here for assistance with registration, transcripts, evaluations, and graduation.

Virtual Assistance Hours:
M-Th: 2:00 p.m. - 5:00 p.m. 

Auburn Center

Connect Through Zoom

Zoom Meeting ID: 959 403 803 25
Password: 98092

For assistance with getting started at GRC and general questions about the Auburn Center.

Funding / Financial Services

Connect directly with funding and financial services by selecting from the list below. Need to make a payment? Make a Payment online.

Cashier's Office

For assistance with card payments or questions about your Student Account.

  • Phone: 253-288-3399
    M-Th: 8:00 a.m. - 5:00 p.m.
  • Email Us

Financial Aid

Connect Through Zoom

Zoom Meeting ID: 950 904 257 58
Password: 98092

For assistance with financial aid, including work study, loans, and FAFSA/WASFA applications.

Virtual Assistance Hours:
M-Th: 12:00 p.m. - 4:00 p.m.

FAFSA/WAFSA Assistance
M-Th: 8:00 a.m. - 5:00 p.m.
Th: 6:00 p.m. - 8:00 p.m.

 

Veteran Services

Connect Through Zoom

Zoom Meeting ID: 897 639 618 39
Password: 98092

For assistance with VA education benefits, VA Vocational Rehabilitation, referral to ther military-affiliated services (TA, waivers, Gold Start Families book stipend), and to connect with GRC School Certifying Officials.

Virtual Assistance Hours:
M-Th: 8:00 a.m. - 5:00 p.m.

Workforce Education

Connect Through Zoom

Zoom Meeting ID: 970 657 109 16
Password: 98092

For financial assistance with tuition, books,and required tools for grant eligible students pursuing Career and Technical Educational certificates and degrees.

Virtual Assistance Hours:
M-Th: 8:00 a.m. - 5:00 p.m.

Student Support

Connect with a student support service by selecting from the list below.

Disability Support Services

Connect Through Zoom

Zoom Meeting ID: 969 031 761
Password: 98092

For assistance with qualifying for academic accommodations in the classroom, with testing, course materials, and/or structural access.

Virtual Assistance Hours:
M - Th 8:00 A.M. - 5:00 P.M.

Student Help Desk

Connect Through Zoom

Zoom Meeting ID: 938 4358 3105
Password: 98092

For assistance with technology issues including student email, Canvas, Office 365 and more please visit our Virtual Lobby:

Monday thru Thursday 8AM to 7PM and Fridays 8AM to 5PM.

The Student Help Desk is closed on weekends and holidays.

If you prefer to call and leave a VM, your call will be returned as soon as possible during the SHD hours operation.

Calls are received during the SHD business hours listed above.

 

TRiO

Connect Through Zoom

Zoom Meeting ID: 506 973 508
Password: 98092

For assistance with TRiO applications, currrent programming and events, setting up appointments with your advisor, resource sharing and absic assistance.

Virtual Assistance Hours:
M-Th: 8:00 a.m. - 5:00 p.m.

Veteran Services

Connect Through Zoom

Zoom Meeting ID: 947 813 942 58
Password: 98092

For assistance with VA education benefits, VA Vocational Rehabilitation, referral to ther military-affiliated services (TA, waivers, Gold Start Families book stipend), and to connect with GRC School Certifying Officials.

Virtual Assistance Hours:
M-Th: 8:00 a.m. - 5:00 p.m.

Center for Transformational Wellness

Connect Through Zoom

Zoom Meeting ID: 918 825 946 30
Password: 98092

For resources and support around interpersonal violence, substance use recovery, and reEntry services.

Virtual Assistance Hours:
M: 10:00 a.m. - 6:00 p.m.
T: 11:00 a.m. - 7:00 p.m.
W: 8:00 a.m. - 2:00 p.m.
Th: 11:00 a.m. - 7:00 p.m.

Holman Library

Ask a Librarian

Ask a librarian for virtual assistance or visit the Holman Library Resources 2020: Updates Guide for more information.

Ask a Librarian Hours:
24 hours a day, 7 days a week

Benefits Hub

Connect Through Zoom

Zoom Meeting ID: 948 403 075 59
Password: 98092

For resources and support related to basic food needs, toiletries, and personal items. 

Drop-in hours:
M-Th: 9 a.m. - 11 a.m.

 

Counseling Services

 

Offering personal, mental health counseling remotely to currently enrolled students.

Summer hours are June 28-Aug 19 Mon-Thurs by appointment only.

Visit the GRC Counseling Services portal to request an appointment.

Summer quarter hours from June 28th-August 19th will be:

Monday 10am-3:30pm
Tuesday 10am-4pm
Wednesday 12pm-5pm
Thursday 10:30am-4pm
Friday Closed

Counseling Services will then be closed from August 20th
until the start of fall quarter on September 20th.

 

International Programs

International student support services.

International Programs (IP) Advisors

Connect Through Zoom

Zoom Meeting ID: 992 8143 4234
Password: 98092

For assistance with student advising, academic, planning, class registration, and immigration advising for international students.

Virtual Assistance Hours:
Monday: 9AM-5PM
Tuesday: 1PM-5PM
Wednesday: 9AM-1PM
Thursday: 9AM-5PM
Friday: 9AM-1PM

 

International Programs (IP) Housing

Connect Through Zoom

Zoom Meeting ID: 918 8004 1608
Password: 98092

For assistance with International Program Housing (CCA & Host Family).

Virtual Assistance Hours:
M-Th 9:00 a.m. - 5:00 p.m.

International Programs (IP) Activities

Connect Through Zoom 

Zoom Meeting ID: 950 7013 8137
Password: 98092

For assistance with International Program's activities.

Campus Life

Connect with a Campus Life department by selecting from the list below.

Office of Diversity, Equity, and Inclusion (ODEI)

Connect Through Zoom

Meeting ID: 158-003-381
Password: 98092

For assistance with ODEI services, including the Book Loan Program, GDEC-ODEI Diversity Educational Series, Bilingual Services, Peer Mentorship, Peer Navigators, Diversity Clubs and Organizations, and building relationships along our student and our diverse communities.

Virtual Assistance Hours:
M-Th: 9:00 a.m. - 3:00 p.m.

Recreation and Athletics Center (RAC)

Connect Through Zoom

Zoom Meeting ID: 728 081 444 90
Password: 98092

For assistance with the RAC, RecSports, and Ahtletics.

Virtual Assistance Hours:
M-Th: 12:00 p.m. - 2:00 p.m.

Student Life

Connect Through Zoom

Zoom Meeting ID: 917 076 811 53
Password: 98092

For assistance with Clubs & Organizations, ASGRC (student government), Gator Activities Board, and other event planning resources.

Virtual Assistance Hours:
M-T: 9:00 a.m. - 4:00 p.m.
W: 9:00 a.m. - 5:00 p.m.
Th: 9:00 a.m. - 4:00 p.m.